top of page
RARE-NIKE-TRAINERS-FAQ'S_edited.jpg

FREQUENTLY ASKED QUESTIONS

  • Why can I not find my size?
    If you can't see the trainers you like in your size then they have probably sold out. Some of our trainers sell out really quickly! If this happens you can always contact our support team to see if any of our other suppliers have them in stock.
  • How do I check for my UK shoe size?
    You can check your shoe size by clicking on the shoe size chart in the footer of the website.
  • How do I know if they will fit? As sizes differ depending on the sneaker.
    The description should give you an idea. Some times you might get the answer in reviews. If you don't find the answer there and are still unsure, contact our support team on the chatbot and they will let you know asap.
  • Can I use my promo code more than once?
    Sorry no a promo code is unique to you and can only be used once per order. However we do send them out to our subscribers regularly and usually you will receive one on every order. Also you can easier get big discounts using our loyalty points program or referring friends.
  • Can I use my promo codes on any purchase
    Yes you can, even on brand new stock.
  • I have more than one promo code, can I use them all on one order.
    Sorry no you can only use one promo per order.
  • I've forgot my promo code...
    No worrys, just reach out to us on the chatbot or email and we will issue you a new one if we see it hasn't been used
  • Are there any hidden charges?
    Absolutely not all you pay for is the trainers. You can see the total before you pay.
  • Do I have to pay VAT?
    Not in the UK. Some other countries are required to charge a VAT fee by law. However it would only be a small fee and you can check the total amount at check out before you make purchase.
  • Do i have to pay postage as I live in the US?
    Some of our suppliers charge a small fee for orders outside the UK, it mostly depends where they are based. However you can check the total before you make your purchase
  • Can I show you a pair of Trainers/Sneakers to see if you have them?
    Yes you can. Just upload an image or give us the style code if you have it and we will let you know if we have them in stock or can order them!
bottom of page